What kind of ongoing support do you offer?
What is the level of training provided?
What type of help information do you have?
How do you track and handle product issues?


What kind of ongoing support do you offer?
Telephone and e-mail support is provided during regular business hours as part of our annual maintenance agreement. A project leader is assigned to each customer to handle all questions and requests. All project leaders have extensive telecom experience and knowledge of NDA's software applications.

What is the level of training provided?
Formal training is available for AMS.NET and usually takes one to two days. Normally, NDA trains the 'trainers'. Training can be conducted at our facilities or at your location.

Training for eQuoteWizard can be effectively conducted over a web conference.

Training is customized to each customers' application. It includes both user and administrative training. NDA works with each customer to formulate a suitable training schedule and delivery method.

What type of help information do you have?
Online help is provided within the application to guide users through system functionality. For AMS.NET, a soft copy of the Product Manual is also provided with instructions on how to use and administer the system.

How do you track and handle product issues?
NDA has a Problem Tracking System where customers can directly log and monitor the status of any issues found. NDA fixes all issues reported as soon as possible. The NDA project leader coordinates with the customer for delivery of any needed updates.